1.-How often did they meet and how long were those meetings?
2.-What did they usually do in their meetings?
3.-Why don’t they have any committees at all? Explain.
4.-Could anyone in the company provide ideas or even express disagreement with Steve Jobs? Explain.
5.- What does Steve Jobs imply when he says that they are organized like a start-up? Explain.
1.-What are customer touch points?
2.-Why does employee's satisfaction matter?
3.-How can we show customers that they are valued?
4.-Why does internal customers matter as much as external customers?
5.-How can satff be trained?
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