level 1: page 98: Business Communication, page 99 & CD 11

level 3: CD 14

               Thanks. See you!

homework

level 1:  page 99 (only 9 AM class!).

level 3: page 128: Business Communication Skills

See you!

Level 1: Page 98: Working with words


Level 3: Page 128
Remember your oral presentation: Your project's processes (using passive voice)

HAVE A NICE EVENING EVERYONE!

LEVEL 3: PAGE 98, WORKING WITH WORDS

LEVEL 1:

How to Write a Complaint Letter

• Include your name, address, and home and work phone numbers.
• Type your letter if possible. If it is handwritten, make sure it is neat and easy to read.
• Make your letter brief and to the point. Include all important facts about your purchase, including the date and place where you made the purchase and any information you can give about the product or service such as serial or model numbers or specific type of service.
• State exactly what you want done about the problem and how long you are willing to wait to get it resolved. Be reasonable.
• Include all documents regarding your problem. Be sure to send COPIES, not originals.
• Avoid writing an angry, sarcastic, or threatening letter. The person reading your letter probably was not responsible for your problem but may be very helpful in resolving it.
• Keep a copy of the letter for your records.

Sample Complaint Letter

• Name of Contact Person, if available
  Title, if available 
  Company Name 
  Consumer Complaint Division, if you have no contact person 
  Street Address 
  City, State, Zip Code
• Dear (Contact Person):
• Re: (account number, if applicable)
• On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location and other important details of the transaction).
• Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).
• To resolve the problem, I would appreciate it if you could (state the specific action you want—money back, charge card credit, repair, exchange, etc.). Enclosed are copies of my records (include copies of receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).
• I look forward to your reply and a resolution to my problem, and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code).
• Sincerely,
• Your name 
  Enclosure(s) cc: (reference to whom you are sending a copy of this letter, if anyone)

Source: Consumer Action Handbook 2001, Federal consumer Information Center, Pueblo, CO, 82009, http://www.pueblo.gsa.gov/

 

complaints letter template

---

name and address (eg., for the customer services department, or CEO)

date

Dear Sir or Madam (or name)

heading with relevant reference numbers

(Optional, especially if writing to a named person) ask for the person's help, eg "I'd really appreciate your help with this."

State facts of situation, including dates, names, reference numbers, but keep this very concise and brief (append details, history, photocopies if applicable, for example if the situation is very complex and has a long history).

State your suggested solution. If the situation and solution is complex, state also that you'll be as flexible as you can  come to an agreed way forward.

(Optional, and normally worth including) state some positive things about your normal experience with the organization concerned, for example: that you've no wish to go elsewhere and hope that a solution can be found; compliment any of their people who have given good service; compliment their products and say that normally you are very happy with things.

State that you look forward to hearing from them soon and that you appreciate their help.

Yours faithfully (if not sent to a named person) or sincerely (if sent to a named person)

Your signature

Your printed name (and title/position if applicable)

c.c. (plus names and organizations, if copying the letter to anyone)

enc. (if enclosing something, such as packaging or attachments)

GOOD MORNING EVERYONE!

Homework:

LEVEL 1:  CD AND PRACTICE FILE FOR UNIT 10

LEVEL 3: CD AND PRACTICE FILE FOR UNIT 12

ENJOY YOUR WEEKEND.

LEVEL 1:  ORAL PRESENTATION TOMORROW!  ARRIVE ON TIME!!

LEVEL 3: ORAL PRESENTATION  TOMORROW. DO NOT FORGET TO INCLUDE BACKGROUND.  ARRIVE ON TIME!!
                      

LEVEL 1:  BRING LAPTOP AND DICTIONARY TOMORROW.
                   ORAL PRESENTATION ON FRIDAY!


LEVEL 2: BRING LAPTOP AND DICTIONARY TOMORROW.
                   ORAL PRESENTATION ON FRIDAY!


SEE YOU!

LEVEL 1:  page 97

LEVEL 3:  REMEMBER YOUR PRESENTATION NEXT FRIDAY

                   HAVE YOU DECIDED WHAT YOUR INNOVATION WILL BE?
         
                    IT COULD BE EITHER A PRODUCT OR A SERVICE.

level 1: FINISH EXERCISES FOR UNITS 7 AND 8 (PRACTICE FILE)


level 3:  CD EXERCISES FOR UNIT 10.

CHECK THAT YOU HAVE DONE THE PRACTICE FILES FOR UNITS 9 AND 10.

             THANKS.

LEVEL 1

ROLE-PLAY NEXT FRIDAY: JOB INTERVIEW (ORAL EXAM)

*TELL ME ABOUT YOURSELF (QUALITIES, STRENGTHS, WEAKNESSES)

*WHY SHOULD I HIRE YOU?


LEVEL 3

ROLE-PLAY NEXT FRIDAY (ORAL EXAM)

PHONE CONVERSATION: PLACING AND TAKING AND ORDER (FURNITURE)

LEVEL 1:



http://youtu.be/RQLY2xKLlDk

http://youtu.be/iqeghm8Uut8

http://youtu.be/XM7bzTaIoNI

http://youtu.be/Wjn_rOTgRTo

http://youtu.be/3L3V5hg4QDE

LEVEL 1

PAGES 92, 93 AND CD 8

LISTEN/READ TO YOUTUBE VIDEOS:
WHY SHOULD I HIRE YOU?
JOB INTERVIEW - QUESTIONS AND ANSWERS (10:42)
ANSWERS TO 5 TOUGHEST INTERVIEW QUESTIONS
TOP 36 JOB INTERVIEW QUESTIONS
JOB INTERVIEW TIPS, TECHNIQUES AND SKILLS

LEVEL 3

PRACTICE FILE FOR UNIT 10 (BOTH PAGES)

HAVE A NICE AFTERNOON.

LEVEL 3

http://youtu.be/Fk9AEFBFINY

LEVEL 3

http://youtu.be/TU316Th4Oo8

Make a list of ideas for improving the facilities at work based on the video.

Send to : moshi_lopez@hotmail.com

                Thanks.

LEVEL 3

http://youtu.be/rPALWbLVvOY

LEVEL 1: PAGE 92, WORKING WITH WORDS

LEVEL 3: PAGE 120

                                             Have a nice day.

Level 1: Study this Vocabulary:

Employment: empleo
Job: empleo
Occupation: ocupación
Interview: entrevista
interviewer: entrevistador
interviewee: entrevistado
CV: curriculum vitae
Skill: abilidad, destreza
candidate: candidato
Experience: experiencia
current situation: situación actual
currently: actualmente
actually: De hecho
to be good at something: ser bueno en algo
focused: enfocado, concentrado
experienced: experimentado
invest: invertir
investment: inversión
spend: gastar
exciting: emocionante
excited: emocionado
careful: cuidadoso
carefully: cuidadosamente
trend: tendencia
on your own: por tu cuenta
earn money: ganar dinero
training: entrenamiento
train: entrenar
assist: atender
attend: asistir
offer: ofrecer, oferta
knowledge: conocimiento
know: saber, conocer



Level 3: Oral Presentation tomorrow! Please have everything ready.

Monday, May 7th., 2012.

Homework:

Level 1: CD exercises for Unit 7

Levle 3: CD exercises for Unit 9


I hope you have a lovely week! Thanks for being here.

Ms.Mónica López Q.

Friday, May 3rd., 2012.

HOMEWORK:

Level 1: page 90.


Level 3: CD, Unit 9.


HAVE A NICE WEEKEND!

Thursday, May 3rd., 2012.

HOMEWORK

LEVEL 1: PAGE 91

LEVEL 3: PAGES 118 AND 119.

LEVEL 1: STUDY THE LIST OF VOCABULARY FOR LESSON 7


LEVEL 3:

http://youtu.be/Fk9AEFBFINY

http://www.youtube.com/watch?v=rPALWbLVvOY

http://youtube.com/watch?v=TU316Th4Oo8

                                                                        THANKS.