CLASS WORK.
Click on the following link:
http://www.trainingindustry.com/media/3998073/disneyqualityservicelessonsfromdisney.pdf
Answer these questions. Use a letter-size EBC-headed piece of paper:
1.-Beyond the core customer, who was the focus?
2.-What are the key drivers of growth and profitability?
3.-How did the "Secondary guest" concept originated?
4.-How can they get all the employees on board at Disney?
5.-Why would the employees be considered the greatest asset?
You don't need to copy these questions.
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