FINAL EXAMS NEXT WEEK

MONDAY: WRITING, READING AND USE OF LANGUAGE

TUESDAY: LISTENING AND
                                                   SPEAKING (PART OF THE GROUP)

WEDNESDAY: SPEAKING EXAM (THE REST OF THE GROUP)

FEEDBACK: THURSDAY AND FRIDAY

THANKS.  GOOD LUCK!

CD PORTFOLIO TOMORROW AND LAPTOP ALL THROUGH THE WEEK

PLEASE, DO NOT FORGET TO BRING YOUR CD PORTFOLIO TOMORROW.

BRING YOUR LAPTOP ALL THROUGH THE WEEK.

HAVE A NICE EVENING.



MS MONICA


P.S.: TOEIC ON THURSDAY.

HW AND PORTFOLIO

FRIDAY'S HW (NOV 29):  

CD TEST 16 (CD TESTS 9-16, EXCEPT 13 MUST BE INCLUDED IN THE PORTFOLIO WITH THE FORMAT THAT THE CD HAS)


THIS FRIDAY I WILL BE EMAILING THE INDEX FOR YOUR PORTFOLIO. DO NOT FORGET TO TICK ONLY IF YOU ARE ATTACHING THE DOCUMENT.


THE REVIEW THAT WE WILL HAVE NEXT WEEK WILL ALSO BE TAKEN INTO ACCOUNT BUT IT WOULD MAINLY BE EMAILED (PROGRESS TESTS).


REMEMBER THAT YOU ARE SITTING THE TOEIC EXAM'S PRACTICE NEXT THURSDAY.


THANKS SO MUCH.

HAVE A BEAUTIFUL DAY.

TOEIC EXAM

DATE: THURSDAY, DECEMBER 5

SCHEDULES:

8:45 TO 10:45

11:00 TO 13:00

16:00 to 18:00

THANKS.

REMINDER

PLEASE BRING YOUR LAPTOP TOMORROW AS YOU'LL TAKE A WRITING EXAM
THAT YOU WILL EMAIL TO ME.

THANKS A LOT. HAVE A NICE WEEK.

HOMEWORK FOR NEXT WEEKS

MONDAY 25: CD TEST 14

THURSDAY 28: CD 15


PLEASE START SCANNING YOUR DOCUMENTS FOR YOUR PORFOLIO.

SOON I WILL BE EMAILING THE INDEX.


THANKS A LOT.

PRESENTATIONS

ORAL PRESENTATIONS

FORMAL OUTFIT

3 MINUTES PER STUDENT

THURSDAY 21 AND FRIDAY 22

MONDAY 25: 11 AM CLASS ONLY 

INCLUDE:

1)      Introduction (background)

2)      Description of a process in the company   (MUST USE THE PASSIVE VOICE MAINLY)

3)      Closing/Wrap-up/Conclusion

Make sure it’s some innovation!

ARRIVE ON TIME!

THANKS A LOT.

HW

CD TEST 11 AND 12.


REMEMBER THAT THE CD TEST SCORES WILL BE INCLUDED IN YOUR PORTFOLIO.


THANK YOU! HAVE A NICE DAY.

VIDEO TO WATCH

"INNOVATION IN PRODUCTS, SERVICES AND OPERATIONS"

 (YOUTUBE)



THANKS A LOT.

HW

STUDY CONDITIONALS 1 AND 2. QUIZ TOMORROW.

THANKS.

HW

CD TEST FOR UNIT 10.

BEFORE THE COURSE FINISHES AND WHEN I ASK YOU TO BRING YOUR PORTFOLIO, YOU WILL INCLUDE THE CD TEST SCORES FOR UNITS 9 TO 16 (EXCEPT 13).

PRESENTATION ON FACILITIES

MUST WEAR FORMAL OUTFIT.

THURSDAY AND FRIDAY:  9 AM AND 4 PM CLASSES
THURSDAY AND MONDAY: 11 AM CLASS

AUDITORIUM 1

COME ON TIME!

THANKS A LOT.

Homework

IT IS IMPORTANT THAT YOU COME WITH YOUR LAPTOP TOMORROW.

THANKS.

Oral presentations.

Your oral presentations will be next Thursday and Friday.

Timing: 1:30 minutes each student. The teams can have 1 to 3 students.

TOPIC. FACILITIES AT...
             (FACILITIES OFFERED BY (A PLACE)).

Today:  You have to send your images and list of vocabulary).

Remember that facilities refer to the rooms, services and equipment provided by a certain place/business, etc.

Next Monday, I will be giving more details about some other points you must include in your presentations.

Enjoy the weekend. Thanks.

HW/QUIZ

QUIZ ON REPORTED SPEECH TOMORROW.

PLEASE, BRING YOUR LAPTOP TO CLASS TOMORROW.

THANKS.

HAVE A NICE DAY.

HW AND REMINDER

HW: ALL PAGE 118

REMEMBER THAT YOU HAVE TO BRING THE TEXT ABOUT THE VIDEO AND THE EXERCISES ON REPORTED SPEECH TOMORROW! (ON MONDAY 21st. IF YOU ARE PART OF THE 11 AM CLASS).

THANK YOU.

HW: YOU HAVE RECEIVED AN EMAIL / LISTENING EXAM

1- THESE EMAIL INCLUDES 4 PAGES WITH EXERCISES ON REPORTED SPEECH.

PLEASE, PRINT THE 4 PAGES AND BRING THEM THIS THURSDAY, OCT 17.



2.-YOUTUBE VIDEO: LISTENING TEST TO BRING THIS FRIDAY, OCT. 18 (WHOLE TEXT ON HEADED PAPER)

TITLE: "RFID TECHNOLOGY VIDEO"   (INDIVIDUAL EXAM)

COMPLETE THE FOLLOWING SENTENCES:

1.-A TRANSPONDER IS AN ELECTRICAL DEVICE DESIGNED TO RECEIVE A SPECIFIC ____________________ AND AUTOMATICALLY TRANSMIT A SPECIFIC REPLY.
2.-THE FASTER THE GOODS LEAVE THE WAREHOUSE, THE _____________    ______________    THE ____________________ .
3.- THE RFID TRANSPONDER IS AFFIXED TO THE BOX AS EARLY AS THE ________________ STAGE.
4.-THE GOODS DELIVERED ARE COMPARED IN DETAIL WITH THE GOODS ____________.
5.- WHEN THE GOODS ENTER THE GATE, THE DATA TRANSFER DIRECTLY TO THE ________________________   ______________________   SYSTEM.

NOTE: TRANSPONDER=transpondedor.

THANKS.

MID-TERM EXAMS

WEDNESDAY: READING, USE OF LANGUAGE (GRAMMAR/EXPRESSIONS/VOCABULARY), WRITNG

THURSDAY: LISTENING AND SPEAKING


WE HAVE REGULAR CLASSES ON FRIDAY


FEEDBACK ON MONDAY 14

names of the 2 youtube videos

5 core principles of customer care               (approx 2.5 min)

Steve Jobs talks about managing people                  (approx 10 min)

The Questionnaires are below.

You must bring answers on headed paper tomorrow (Friday 4th.)

(Note:  11 am class would bring them next Monday 7th.)

Do not forget your CD test scores!


Thanks.

definition of STARTUP

Early stage in the life cycle of an enterprise where the entrepreneur moves from the idea stage to securing financing, laying down the basis structure of the business, and initiating operations or trading.

Questionnaires.

1.-How often did they meet and how long were those meetings?
2.-What did they usually do in their meetings?
3.-Why don’t they have any committees at all? Explain.
4.-Could anyone in the company provide ideas or even express disagreement with Steve Jobs? Explain.
5.- What does Steve Jobs imply when he says that they are organized like a start-up? Explain.


1.-What are customer touch points?
2.-Why does employee's satisfaction matter?
3.-How can we show customers that they are valued?
4.-Why does internal customers matter as much as external customers?
5.-How can satff be trained?

EXAMS

LISTENING EXAMS TOMORROW (THURSDAY, OCT 3). PLEASE GO TO AUDITORIUM 1.

WRITING EXAM (FRIDAY, OCT. 4).

THANKS.

NEXT QUIZ & REMINDER

TUESDAY, OCTOBER 1ST.: QUIZ ON PRESENT PERFECT AND PRESENT PERFECT CONTINUOUS.
I REMIND YOU THAT YOU HAVE TO BRING THE SUMMARY OF THE SCORES FOR CD TESTS 1 TO 8 AND 13.
I HOPE YOU'RE HAVING A GREAT WEEKEND.

TITLE: READING 7: NUMBERED ANSWERS ON HEADED PAPER

http://www.dailymail.co.uk/sciencetech/article-2100566/Scientists-create-security-recognises-users-heartbeats.html

1.-What does this security system consist of?

2.-Is it reliable? Why? (explain)

3.-Which other system is Microsoft trying? Explain

4.-Which biometric system failed? Why? (explain)

Exams and homework

Exams:

Wednesday 25: Reading exam. MUST  BRING YOUR LAPTOP
Friday: Writing exam (for 11 AM CLASS IT'LL BE THIS THURSDAY)

HW:
MON23: CD Test, Unit 1
TUE 24: CD Test 2
WED 25: CD Test 3
THU 26: CD Test 4
MON 30: CD Tests 5
TUE 1: CD Tests 6 and 13
WED 2: CD Test 7
THU 3: CD Test 8
FRI 4: Bring all your test scores printed ON ONE PAGE (summary of results), so they MUST BE ORIGINAL, INCLUDING YOUR COMPLETE NAME.  Note: 11 am CLASS WILL BRING SCORES ON MONDAY 7th.

THANKS SO MUCH.

QUIZ 3

QUIZ TOMORROW (GRAMMAR FOR UNIT 6).

THANKS.

HAVE A WONDERFUL EVENING.

ORAL PRESENTATION ON SEPTEMBER 18TH.

NEXT WEDNESDAY:  ORAL PRESENTATION (PAIR WORK)

TIMING: 3 MINUTES MINIMUM (ON THE WHOLE)

"WELCOMING A VISITOR AND EXCHANGING BUSINESS TRIPS PLANS AND IMPRESSIONS".

GET READY, PLEASE.

THANKS. ENJOY THE WEEKEND.

LONG LIVE DEAR MEXICO!

EXAMS

MONDAY 9TH.:  LISTENING
TUESDAY 10TH.: READING

THANKS A LOT. I HOPE YOU'RE HAVING A VERY NICE WEEKEND.

COMING EXAMS

THURSDAY, SEPTEMBER 5TH.:  LISTENING EXAM.

FOR MONDAY, SEPTEMBER 9TH.: READING TEST. BRING LAPTOP THIS DAY, PLEASE.


THANKS A LOT FOR BEING HERE.

ORAL PRESENTATIONS

YOUR ORAL PRESENTATIONS WILL TAKE PLACE THIS WEDNESDAY, SEPTEMBER 4TH.

YOU MUST USE FORMAL OUTFIT (GENTLEMEN MUST WEAR SUIT, SHIRT AND TIE. LADIES MUST LOOK NICE (NO JEANS, NO SANDALS, NO T-SHIRTS ALLOWED).

IN CASE YOU DID NOT FINISH PAGE 108 (BUSINESS COMM. SKILLS SECTION), PLEASE FINISH BOTH EXERCISES.

YOUR POSTER MUST BE READY BY NOW!

THANKS A LOT.

GOOD LUCK.

ORAL PRESENTATIONS

ORAL PRESENTATION IN PAIRS

DATE: TUESDAY, SEPTEMBER 3^RD.

“HOW SOMETHING WORKS” (COULD BE ANY PROCESS, ETC.)

TIMING: 3-4 MINUTES (2 MINUTES IF YOU DECIDE TO HAVE AN INDIVIDUAL PRESENTATION)

SUPPORTING MATERIALS: VISUAL AIDS SUCH AS POSTERS OR CARBOARDS WHICH SHOW THE STEPS WITHIN THE PROCESS (FLOW CHART). IT COULD CONTAIN IMAGES THAT HELP TO CONVEY MEANING AND MAKE YOUR PRESENTATION MORE ATTRACTIVE.

THESE VISUAL AIDS MUST BE BIG AND  CLEAR ENOUGH FOR YOUR CLASSMATES TO UNDERSTAND.

MUST BE READY THE MOMENT THE CLASS STARTS.

MUST USE LEARNT EXPRESSIONS (UNIT 4).

MUST USE COMPARATIVE FORMS SO AS TO ANALYZE ADVANTAGES OF THIS PROCESS COMPARED TO ANOTHER.

START GIVING SOME BACKGROUND, AFTER WHICH YOU COULD EXPLAIN THE PROCESS ITSELF.   

CONSIDER A NICE WAY TO END IT LIKE COMMENTING THE ADVANTAGES/STRENGTHS THAT IT HAS.

MUST TRY TO USE THE FOLLOWING:

ALLOW(S) TO, MAKE(S) IT EASIER, HELP TO, LET.

GET READY FOR QUESTIONS.

HW

BRING YOUR BOOK THIS FRIDAY, AT THE LATEST.

OME WITH YOUR LAPTOP THIS FRIDAY, PLEASE.

HAVE A WONDERFUL DAY!

REMEMBER THAT YOU'LL TAKE A QUIZ NEXT MONDAY (PAST S. AND PRESENT PERFECT TENSES).

THANKS FOR BEING HERE!

HOMEWORK

PLEASE, BRINGYOUR  LAPTOP TOMORROW FOR WE'LL TAKE A READING EXAM.

REMEMBER TO ALWAYS HAVE HEADED PAPER WITH YOU.

HAVE YOUR ORAL EXAM ON A CD OR LET ME KNOW (TOMORROW AT THE LATEST) IF YOU PERFORM IN FRONT OF THE CLASS THIS WEDNESDAY.

YOU MUST COME WITH YOUR BOOK AS SOON AS POSSIBLE!


THANKS A LOT. HAVE A NICE DAY!

MS. MÓNICA LÓPEZ QUIROGA

FOR NEXT WEEK

THEY WILL BE SELLING THE BOOKS ON MONDAY. GET YOUR BOOK AS SOON AS POSSIBLE, PLEASE. (COST: $500 PESOS)


TUESDAY: READING EXAM


WEDNESDAY: ORAL EXAM, AS FOLLOWS:

YOU ARE INTRODUCING SOMEONE FOR THE FIRST TIME (USE THE EXPRESSION   "HOW DO YOU DO?")  YOU'LL BE TALKING ABOUT YOUR JOB AND YOUR CURRENT PROJECTS.   EXCHANGE CONTACT DETAILS. (TEAMS OF 3).

REMEMBER TO KEEP EVERY GRADED DOCUMENT THAT I GIVE YOU BACK!

THANK YOU. HAVE A VERY NICE WEEKEND!

HOMEWORK, ETC.

BRING THE SET OF PHOTOCOPIES FOR UNIT 3.



THEY SAY THE BOOKS WILL COME TILL NEXT MONDAY. THEY WILL COST 500 PESOS (THE REGULAR PRICE IS 700)


I SENT AN EMAIL WITH THE GLOSSARY AND THE EBC ENGLISH FORMAT THAT YOU HAVE TO USE WHENEVER YOU TAKE A QUIZ, EXAM, ETC. WHICH WOULD BE GRADED BY ME.

IF YOU HAVEN'T RECEIVED IT, PLEASE SEND ME AN EMAIL: moshi_lopez@hotmail.com


Thanks and have a nice evening.

URGENT ANNOUNCEMENT FOR FIRST SEMESTER STUDENTS

DEAR FIRST SEMESTER STUDENTS:

AS SOON AS YOU RECEIVE YOUR GRADED WORK, PLEASE UPLOAD (MOODLE PLATFORM) AND MAKE SURE THE DOCUMENT IS CLEAR ENOUGH.

THANKS A LOT!

QUIZ

QUIZ ON PRESENT SIMPLE & PRESENT CONTINUOUS TENSES TOMORROW.

HAVE A NICE AFTERNOON.

THANKS.

EXAM/QUIZ

LISTENING EXAM:  FRIDAY 16TH.

QUIZ ON PRESENT TENSES: TUESDAY 20TH.


THANKS FOR BEING HERE.

HOMEWORK

DO NOT FORGET TO BRING THE SET OF COPIES FOR UNITS 1 AND 2.

THANKS A LOT!

I'LL SEE YOU TOMORROW.

11AM AND 4 PM CLASSES: PLEASE SEND ME AN EMAIL SO I CAN HAVE YOU AS A CONTACT.

WELCOME

WELCOME !

BUSINESS ENGLISH COURSE FOR LEVEL 3 (AUGUST-DECEMBER 2013

PLEASE DO NOT FORGET TO BRING THE 10 PHOTOCOPIES OF THE FORMAT THAT WE WILL BE USING.

THANKS FOR BEING HERE. HAVE A NICE WEEK.

REGARDS,

MS. MONICA LOPEZ Q.

EXAMS AND PORTFOLIO

PORTFOLIO: BRING ALL YOUR DOCUMENTS INCLUDING INDEX IN A FOLDER.

EXAMS:

WEDNESDAY: READING, VOCABULARY, GRAMMAR AND WRITING
THURSDAY: LISTENING AND SPEAKING
FRIDAY: FEEDBACK (RESULTS)

MUST COME ON TIME!!!

THANK YOU!

HOMEWORK

WEDNESDAY: STUDY. QUIZ TOMORROW (4 FUTURE TENSES)

THURSDAY: READING FILE 7 EXERCISES 3 AND 4.

FRIDAY: STUDY VOCABULARY FROM UNITS 6 AND 7. EXAMS NEXT WEEK!


HAVE A GREAT WEEKEND.

HOMEWORK

STUDY THE VOCABULARY FOR UNITS 1 TO 5.

YOU'LL TAKE A QUIZ TOMORRROW.

THANK YOU!

HOMEWORK

STUDY FOR TWO QUIZZES TOMORROW:

1) * CAN, COULD

     *BE ABLE (FUTURE, PRESENT, PAST, PRESENT PERFECT

(AFFIRMATIVE, NEGATIVE AND INTERROGATIVE FORMS)

2) DIRECT AND INDIRECT QUESTIONS.

HAVE A GREAT DAY! THANKS FOR BEING HERE.

Homework

Watch Youtube video: " 5 core principles of customer care"

Put all your documents in a folder and start creating an Index:

A) Reading Files
B) Quizzes
C) Written work

Thank you!

Have a wonderful weekend!

Homework

Wednesday:    Finish your executive report, print it on a headed letter-sized paper and bring it to class tomorrow, please. (individual work, 250 words minimum).

Do not forget to keep your file because it is going to be useful for your oral presentation.


Thursday: Reading File 5, exercises 3 and 4. Please bring the answers on a headed letter-sized paper this Friday.


Have a beautiful day!

HW

READING FILE 4, EXERCISES: 3, 4, 5 AND 6.

HAVE A NICE DAY!

HOMEWORK (HW)

Reading file 3, exercises 3 and 5.  Please use a headed piece of paper.

Thanks.

HOMEWORK

WEDNESDAY:   WATCH "5 SOURCES OF MOTIVATION" (YOUTUBE, 10:30)

  WRITING: " MOTIVATION"  (250 WORDS MINIMUM), ON HEADED PAPER TO BRING TOMORROW.


THURSDAY: READING FILE 2, EXERCISES 3 & 4 (ONLY ANSWERS ON HEADED PAPER, TO BRING THIS FRIDAY)

THANK YOU.

WELCOME & HOMEWORK

WELCOME TO SUMMER COURSE 2013.   I HOPE YOU ENJOY IT!


HOMEWORK:


MONDAY:       watch this video on youtube:

OLIVIA FOX CABANE THE SCIENCE OF FIRST IMPRESSIONS

TIMING:   (14:23)

TAKE NOTES ON WHAT YOU THINK IS IMPORTANT.


TUESDAY:     LEAFLET  (www.bni.com)

THANK YOU!

MS. MÓNICA LOPEZ QUIROGA

EXAMS: MUST COME ON TIME!

MONDAY, JUNE 17: READING, USE OF LANGUAGE (VOCABULARY, EXPRESSIONS & GRAMMAR) AND WRITING.

TUESDAY, JUNE 18: LISTENING AND SPEAKING.

FEEDBACK: WEDNESDAY, THURSDAY & FRIDAY!

THANK YOU!

HW: June 10th. to 14th., 2013.

Monday:             CD Test 16.

Tuesday:             Past exercises 1-5 and 7 (photocopies)

Wednesday:      HAVE YOUR YOUR PORTFOLIO READY. YOU WILL BRING IT TO CLASS TOMORROW:

1.- scanned documents on CD (all written work such as writing, reading and listening exams, quizzes, and exercises).

                               2.- Printed Index, marking the documents you include in the CD.

                               3.-CD Test  Scores for units 9-12 & 14-16 (printed in one page).

Thursday:           Superlative Form exercises (photocopy).

Friday:                 Study:

The grammar points can be seen in the beginning of your book.

                               Glossary (the one I have already sent) & book’s Verb list.

                               Expressions (blue section in every unit).

Besides, teacher will consider the exercises done during the week.

Thanks you so much.

 

 

               

 

 

IMPORTANT: HW

PLEASE, GET YOUR SET OF PHOTOCOPIES FOR THE REVIEW.

YOU COULD GET IT AT THE LIBRARY.

BRING THEM NEXT MONDAY, JUNE 10th.

Have a nice weekend!

HW

THINK ABOUT A STORY OS SUCCESS (ACHIEVEMENT) FOR WE WILL HAVE AN ORAL EXAM ON THIS TOPIC.

THANK YOU AND HAVE A GREAT AFTERNOON!

HW

STUDY THE GLOSSARY FOR UNITS 9 TO 12 AND 14 TO 16.

HAVE A GOOD DAY!

HW

START SCANNING DOCUMENTS FOR YOUR PORTFOLIO.

THANKS.

HW

CD TEST FOR UNIT 15, PLEASE.

HAVE AN EXCELLENT WEEK.

MS. MÓNICA

HW

HW: PAGE 131, EXERCISE 2.

FORMAL OUTFIT TOMORROW!!

BE AT AUDITORIUM 2 ON TIME FOR YOUR PRESENTATIONS (11 AM AND 4 PM CLASSES).

THANKS.

HW

PAGE 130: WORKING WITH WORDS.

THANK YOU. HAVE A NICE DAY!

HW

FINISH YOUR PRESENTATIONS AND REMEMBER TO PRACTISE.

THE PRESENTATIONS WILL BE HELD AT AUDITORIUM 2, ACCORDING TO THE FOLLOWING SCHEDULE:

FRIDAY, MAY 31st                        11:00 AM AND 4:00 PM CLASSES

MONDAY, JUNE 3rd                       9:00 AM CLASS

WISH YOU GOOD LUCK!

HAVE A BEAUTIFUL DAY.

HW

CD TEST 14.

PLEASE, BRING YOUR LAPTOP TOMORROW.

QUIZ ON PASSIVE VOICE TOMORROW.

THANKS A LOT!

HW

CD TEST 12.

PLEASE BRING A LAPTOP TOMORROW.

THANKS GUYS!

FINAL PRESENTATIONS

PRESENTATIONS WILL BE HELD ON FRIDAY, MAY 31^ST

MUST WEAR FORMAL OUTFIT

TIMING: 2 MINUTES PER STTUDENT PLUS QUESTIONS

 

CONTENTS

·        INTRODUCTION

·        DESIGN/ LAYOUT

·        ACTION PLAN

·        PROCESS (USE OF PASSIVE VOICE): HOW TO…?

·        EXPECTATIONS

 

EVALUATION:

·        RESEARCH (READING)

·        WRITING:

·        SPEAKING: BOTH FOR UNIT 12 AND UNIT 14: accuracy, fluency, pronunciation, intonation, use of sequencing phrases, q2

 

Dos and DON’Ts

Do not read

Do not ASK HOW DO YOU SAY? YOU ARE SUPPOSED TO BE PREPARED!

Do not USE SPANISH

BE CAREFUL: IT HAS, IT IS

CHECK SPELLING AND PRONUNCIATION

 

 

 

HW

BRING A LAPTOP TO CLASS TOMORROW.

HAVE INTRODUCTION TO YOUR PRESENTATION'S TEXT AND IMAGES READY.

DEFINE A SUITABLE TITLE.

THANKS. I WILL SEE YOU TOMORROW.

HW

HOMEWORK

PAGE 124: WORKING WITH WORDS.

THANKS.

HW

QUIZ ON CONDITIONALS 1 AND 2 TOMORROW. STUDY.

HAVE A WONDERFUL DAY.

HW: MONDAY, TUESDAY AND WEDNESDAY

MONDAY: CD TEST 9
TUESDAY: CD TEST 10
WEDNESDAY: CD TEST 11

REMEMBER THAT CD TESTS WILL BE PART OF YOUR PORTFOLIO!

THANKS GUYS! i HOPE YOU HAVE A GREAT WEEK.

FACILITY MANAGEMENT

Sheila Sheridan, CPM, CFM, CFMJ, current chairperson of the International Facility Management Association (IFMAIFMA International Facility Management Association (formerly National Facility Management Association)
IFMA Institut Français de Mécanique Avancée (Clermont-Ferrand, France engineering school)
..... Click the link for more information.), heads the facilities and services department at Harvard University's Kennedy School of Government. During her 20 years at Harvard, Sheridan has supervised the growth of the government school campus front two to four buildings and numerous satellite locations. Under her direction, four units in her department have been recognized with the Dean's Award of Excellence during the past five years.

Sheridan has been an IFMA member since 1989. An early proponent of the Certified Facility Manager (CFM) designation, Sheridan was also recognized with IFMA's Distinguished Member Award in 1995. Among her other contributions to IFMA are teaching roles within IFMA's educational curriculum and numerous international speaking engagements on behalf of the association.

While Sheridan was at the recent IREM IREM Institute of Real Estate Management (Chicago, Illinois)
IREM Institute of Real Estate Managers
IREM Integrated Research, Evaluation, and System Analysis Model
IREM Infra-Red Emission Microscopy Education Conference in San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. to lead the seminar "Facilities Management The management of a user's computer installation by an outside organization. All operations including systems, programming and the datacenter can be performed by the facilities management organization on the user's premises. in the 21st Century," she sat down with the Journal to discuss the future of her profession and what it's like to work at one of the most famous universities in the world.

Journal of Property Management[R]:

How has facility management changed during the last 20 years?

Sheila Sheridan: Twenty yearsTWENTY YEARS. The lapse of twenty years raises a presumption of certain facts, and after such a time, the party against whom the presumption has been raised, will be required to prove a negative to establish his rights.
2.
..... Click the link for more information. ago facility management was the practice of coordinating the physical workplace with the people and the work of the organization. Back then it integrated the principles of business administration, architecture and the behavioral and engineering sciences. Today facility management is a profession that encompasses multiple disciplines to ensure functionality of the work environment by integrating people, place, process and technology.

JPM JPM J. P. Morgan Chase & Co. (stock symbol)
JPM Juan Pablo Montoya (formula 1 driver)
JPM Jabatan Perdana Menteri (Malaysia)
JPM Journal of Property Management [R]: What are the major issues facing today's facility managers?

Sheridan: Environmental concerns and sustainable practices for facility management are an important topic gaining growing interest among facility professionals. Issues of particular concern are urban infrastructure, health, environmental protection, transportation, communication systems, water and the weather--as they relate to facility management.

JPM[R]: How will these issues affect the way facility managers do their jobs?

Sheridan: Facility management is constantly evolving and the boundaries of the profession are becoming far less distinct, requiring professionals to become adept at a wider array of core competencies. This trend is likely to continue well into the future. Moreover, facility management professionals will also have growing shared responsibilities with human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , information technology and finance professionals within their companies and will be required to collaborate with other functional areas.

JPM[R]: How are current trends defining the facility manager's workplace?

Sheridan: The "workplace" of the present is becoming less confined by physical attributes and more defined by technology and virtual environments, offering a variety of alternatives to workers. This trend is likely to grow stronger as technology advances.

JPM[R]: What is the most critical element of this "workplace"?

Sheridan: The human factor and its interaction with the work environment will remain crucial in the workplace. Providing the workers with an infrastructure that will be conducive to productivity and an interface that will increase satisfaction are and will remain of highest priority.

JPM[R]: Are there any other factors affecting the changing workplace?

Sheridan: The workplace of tomorrow will move from "cube farm cube farm cube n (inf) → Großraumbüro nt (mit Trennwänden) " toward one that is personalized and flexible. Physical location of an office is increasingly important in recruitment and retention, and facility cost considerations have resulted in a revitalization of small towns. Facility managers are responsible for the facilitation of interaction, not distribution, of physical space. The workday will be directed by responsibilities, resulting in 24/7 global business.

The workplace of tomorrow will feature super community centers, which may negate the necessity for home offices. These centers will include office space, healthcare facilities, shopping options, recreation and entertainment. Home offices will become merely touchdown space.

JPM[R]: What about global issues facing the workplace?

Sheridan: Global demographics of both facility managers and their customers are changing at a pace that is further accelerated by the fading of global lines. Changes are occurring in age, expectations, lifestyles, education level and field, experiences, gender, work style, international travel, increased business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in and leasing of employees.

JPM[R]: What will Facility managers need to do to address global issues facing the workplace?

Sheridan: As business becomes more global, facility management professionals will have to accommodate the expanding infrastructure, bridge the growing distances and facilitate productive work that spans various geographic locales, addressing the differences in the areas of mobility, communication tools, culture, languages, laws, regulations, measurements, expectations and education.

JPM[R]: How will facility management as a profession continue to evolve?

Sheridan: In the coming years facility management will be a microcosm of the economy complete with labor shortages, new waves of racially diverse customers and changing customer expectations. In order to remain relevant, facility managers will need a clear vision of long-term corporate strategy rather than a short-term focus on tactics. Strategic facilities planning and budgeting will be more complex and require longer-term scenario planning Scenario planning or Scenario thinking is a strategic planning method that some organizations use to make flexible long-term plans. It is in large part an adaptation and generalization of classic methods used by military intelligence. .

JPM[R]: As the profession changes, what will be expected of facility managers?

Sheridan: Facility managers will be evaluated on financial performance yet their jobs will also require soft skills such as motivational training, communications, project team building, multi-tasking, internal public relations public relations, activities and policies used to create public interest in a person, idea, product, institution, or business establishment. By its nature, public relations is devoted to serving particular interests by presenting them to the public in the most , adaptability and sensitivity to cultural diversity. Also, examples of new necessary competency skills include energy management, productivity management, security, financial analysis, negotiation strategies, out-sourced services management and strategic planning.

JPM[R]: How does the need for increased sustainability affect the future of facility management?

Sheridan: We're seeing a paradigm shift A dramatic change in methodology or practice. It often refers to a major change in thinking and planning, which ultimately changes the way projects are implemented. For example, accessing applications and data from the Web instead of from local servers is a paradigm shift. See paradigm. front operating costs to total cost of ownership over the lifecycle. This maximizes return on investment for facilities. With regard to sustainability, there's a certain expectation from workers and the community, and in turn, these groups are engaged in planning processes. In 1987, the United Nations Commission on Environment and Development, the Bruntland Commission, defined sustainable development as meeting the needs of the present without compromising the ability of future generations to meet their own needs.

JPM[R]: How has Harvard helped foster the vision of increased sustainability?

Sheridan: The University has been very thoughtful to preserve the buildings' exteriors, while adapting the interiors to promote sustainability. As we build we must think about sustainable options. Harvard's three-year old Green Campus Initiative is helping to educate faculty, staff and students about sustainability. Winston Churchill once said, "We shape our buildings and thereafter, they shape us."

COPYRIGHT 2004 National Association of Realtors
No portion of this article can be reproduced without the express written permission from the copyright holder.

Copyright 2004 Gale, Cengage Learning. All rights reserved.

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PAGE 120: BUSINESS COMM. SKILLS

HW

NEXT MONDAY, MAY 6TH., YOU'LL TAKE A QUIZ ON REPORTED SPEECH QUESTIONS.

STUDY.

HAVE A WONDERFUL WEEKEND. THANKS FOR BEING HERE.

HW: LC EXAM, lOGISTICS

YOUTUBE VIDEO: RFID TECHNOLOGY VIDEO

TITLE: LC EXAM, RFID

 http://youtu.be/4Zj7txoDxbE

COMPLETE THE FOLLOWING SENTENCES:

 

1.- RFID means_____________      ____________     ___________.

 

2.-The faster the goods leave the warehouse, the _________________      ___________________ the process.

 

3.-The RFID transponder is affixed to the box as early as the ________________________stage.

 

4.-The goods delivered are compared in detail with the goods ______________________.

 

5.-When the goods enter the gate, the data transfer directly to the ________________       _______________       _______________.

 

 

                                                                                                              10 POINTS (2 POINTS EACH)

HW

STUDY REPORTED SPEECH

STATEMENTS
QUESTIONS
COMMANDS (ORDERS)
REQUESTS

TAKE A LOOK AT MY 2 FACEBOOK'S WALL VIDEOS ON REPORTED SPEECH.

QUIZ ON R. SPEECH TOMORROW.

THANKS.

HW: REPORTED SPEECH TABLE

PLEASE, COMPLETE THIS CHART AND BRING IT TO CLASS TOMORROW:

DIRECT SPEECH                                                                                  REPORTED SPEECH

PRESENT SIMPLE                                                    CHANGES TO           PAST SIMPLE
PRESENT CONTINUOUS                                         CHANGES TO
PAST SIMPLE
PRESENT PERFECT
BE  GOING TO (PRESENT)
PRESENT PERFECT CONTINUOUS

WILL
CAN
MAY

SHOULD                                                                                                     NO CHANGE
COULD                                                                                                       NO CHANGE
WOULD                                                                                                      NO CHANGE
MIGHT                                                                                                        NO CHANGE

HAVE TO                                
MUST

JOB INTERVIEW

JOB INTERVIEW TOMORROW.

GET READY!

HW

BRING A LAPTOP TOMORROW.

PAGE 118: BUSINESS COMMUNICATION SKILLS.

THANKS A LOT.

CLASS WORK AND HW

http://www.conexionverde.com/la-huella-ecologica-dejando-huella/


ESTIMATE YOUR CARBON FOOTPRINT. PLEASE USE "CONTREEBUTE"

GIVE ME THE FOLLOWING INFORMATION:

TONS OF CO2
NUMBER OF TREES


HW: PAGE 118: WORKING WITH WORDS.

THANKS A LOT.  HAVE AN EXCELLENT DAY!

Bring laptop on monday and your nine progress tests

On Monday we will be checking the 9 progress tests. Please, bring them.

Bring your laptop as well.

Exams will be on Wednesday and Thursday. Feedback on Friday.



thanks and have a wonderful weekened.

HOMEWORK FOR TUESDAY, WEDNESDAY AND THURSDAY

STUDY THE VOCABULARY LIST (GLOSSARY)

TUESDAY: UNITS 1 TO 3
WEDNESDAY: UNITS 4 TO 6
THURSDAY: UNITS 7, 8 AND 13

THANKS A LOT!

HW

PLEASE BRING YOUR LAPTOP TOMORROW.

WE WILL HAVE A QUIZ ON: WILL, BE GOING TO, SHOULD, COLUD & MIGHT.

WE WILL ALSO TAKE A READING EXAM.

THANKS FOR BEING HERE. HAVE A NICE AFTERNOON.

MS. MÓNICA

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PAGE 116: BUSINESS COMM. SKILLS.

HAVE A NICE AFTERNOON!

HW

PAGE 116: WORKING WITH WORDS SECTION.

THANKS.

QUIZ 6

QUIZ 6

 

Complete these sentences with the present perfect simple or

present perfect continuous of the verbs in brackets.

 

A  ¹⁹________________(you / hear) the news?

B  What ²⁰________________(happen)?

A  Richard ²¹________________ (resign)!

B  You’re kidding! Why ?

A  They say he ²²________________(steal) stationery

     regularly for some time now.

B  Really? Do they know exactly how long he

      ²³________________ (do) that?

A  No one knows for sure.

B  I don’t believe it. I work with him every day and I

      ²⁴________________ (never / see) him take        anything. And anyway,

why ²⁵________________     (they / not / fire) him if that’s true?

A  I don’t know. They ²⁶________________(talk) to           him all afternoon,

so maybe we’ll find out before          we leave tonight.

 

 

Choose the correct answer from the words in italics.

 

27 It’s the second attachment with a virus this week.             Consequently / Due to,

we’ll scan everything.

28 In order to / So that   there’s no delay, I’ve asked her to contact them

straight away.

29 Make a backup disk     so / therefore      you don’t lose files.

30 We’ll have to increase the number of security staff          because of /

in order that         these changes.

CLASS WORK

 

permalink

http://www.dailymail.co.uk/sciencetech/article-2100566/Scientists-create-security-recognises-users-heartbeats.html

1.-What does this security system consist of?

2.-Is is reliable? Why? (explain)

3.-Which other system is Microsoft trying? Explain

4.-Which biometric system failed? Why? (explain)

HW: STUDY VOCABULARY FOR UNITS 1 TO 8 (GLOSSARY)

HW

PAGE 114: "BUSINESS COMMUNICATION SKILLS".

BRING LAPTOP TOMORROW, PLEASE.

REMINDER: NEXT WEEK WE WILL HAVE THE MID-TERM EXAMS!

THANKS.

HW

PAGE 115: GRAMMAR.

QUIZ ON MONDAY, APRIL 1ST. (CONNECTORS AND PRESENT PERFECT SIMPLE AND PRESENT PERFECT CONTINUOUS TENSES).

ENJOY YOUR HOLIDAYS!

HW

PAGE 114:

WORKING WITH WORDS.

THANKS

HW

PAGE 126: BUSINESS COMMUNICATION SKILLS SECTION.

HAVE AN EXCELLENT WEEK.

HW

PAGE 126: WORKING WITH WORDS (BOTH EXERCISES).

THANK YOU!

HW

PAGE 112, BUSINESS COMMUNICATION SKILLS.

QUIZ ON MODAL VERBS TOMORROW.

HAVE A NICE DAY!

HW

PAGE 112, WORKING WITH WORDS (BOTH EXERCISES).

I'LL BE CHECKING BOOKS SOON.

THANKS A LOT.

HW

TITLE: R. FILE 13

DO EXERCISE 3 ON HEADED PAPER AND BRING IT TO CLASS TOMORROW, PLEASE.

IT HAS ALREADY BEEN EMAILED TO YOU.

HAVE A GOOD WEEK,

HW

READING FILE 5. I WILL EMAIL  IT TO YOU. ONLY ANSWER THE NUMBERS I WILL BE INFORMING. DO IT ON A HEDADED SHEET OF PAPER  AND BRING IT TOMORROW, PLEASE.

PAGE 110, BUSINESS COMMUNICATION SKILLS.

THANKS.

PS: NO HW TOMORROW (FRIDAY 8TH.).

HW

PAGE 110, WORKING WITH WORDS, EXERCISES 1, 2 & 3.

HAVE A GOOD DAY!

HW

QUIZ 4 AND QUIZ 5 TOMORROW:

QUIZ 4: COMPARATIVES
QUIZ 5: PRSENT SIMPLE AND PRESENT CONTINUOUS WITH A FUTURE USE.

CD GRAMMAR EXERCISES FOR UNIT 5.

THANKS A LOT.

HW

PLEASE, BRING A LAPTOP TOMORROW.

STUDY THE COMPARATIVE FORMS (QUIZ NEXT WEDNESDAY)-

HAVE A GREAT WEEK!

MONDAY'S READING/WRITING

AFTER READING THIS TEXT, WRITE A TEXT OF 150 WORDS MINIMUM. DO IT ON HEADED PAPER.

TITLE: RESISTANCE TO CHANGE AND THE COMFORT ZONE

Resistance to Change is a Good Thing

By Dave Berube, Life Cycle Engineering
As appeared in the March 2012 edition of Learning to Change
& published in the February 2012 edition of Maintenance Technology

When embarking on major change transformation within organizations experienced change managers perform a key activity – coaching senior leaders how to recognize and manage employee resistance. We preach that resistance is an expected outcome of change. We discuss the theory related to human behavior, the physiology of change, and the difficulty encountered when we attempt to take people out of their comfort zone. We conduct training and countless hours of one-on-one coaching for leaders and managers to improve their competencies in managing this expected resistance. As consultants, when working with new clients, we see and hear evidence of previous change transformations that failed because of employee resistance to change. So how in the world can I say that resistance to change is a good thing? Let me explain.

Some might wish for a utopian change transformation where no resistance exists. In this utopia, all change is fully and universally embraced and people freely move out of their comfort zone into a new way of being simply in response to their leader’s request. In this wonderful world, flowers are blooming, birds are singing, and change is a natural way of life. What could possibly be the downside to this change receptive-utopia?

While great ideas would be smoothly assimilated into the non-resistant organization, so would bad ideas. Oops! At some time in our careers we have all experienced attempts to implement bad ideas. Employee resistance to change can actually help prevent bad ideas from being implemented. This expected resistance causes us to deploy a strategy to get buy-in in order to get our good ideas implemented.

We should greatly appreciate when employees push back against our initiatives because resistance to change forces us to:

• Justify why change is necessary
• Take time to slow down, prioritize, strategize and create supporting plans
• Involve employees, listen and gather feedback

Justify why change is necessary

Many people resist change because they don’t know why they are being asked to change. So we must answer their question “why is the change necessary?” Resistance to change forces us to justify to the workforce why we are changing. Leaders must ensure that their ideas creating the change will actually enhance the organization. Assuming the organization has a vision of where they are going, does this change align with and help achieve the vision of the organization?

A good reason “why” should be supported by establishing a business case for change. Otherwise, why should we embark on it? Does the change make financial sense? Does the change make sense in the short-term or is this a long-term plan? Once this financial justification is clearly established and understood we must be ready to answer the next question. How will this benefit the individual employee?

When changes occur, there is fear of the unknown. Employees will immediately wonder if their needs will still be met. Some of the typical fears include job loss, loss of power or influence, loss of prestige, reduced overtime, increased hours or more productivity. When we implement major change the justification must be translated to employees in the context of what’s in it for me (WIIFM). We must make this translation because this is what they will be listening for. But, while leaders think that they can define the pros and cons at a personal level, they cannot. Only the individual employee can tell you the pros and cons of how a change will affect them. Resistance forces leaders to find out how the change will impact people. This can only be accomplished by communicating directly with employees early and often.

Take time to slow down, prioritize, strategize and create supporting plans

Resistance to change forces us to slow down a bit and take the time needed to create comprehensive plans. Project mangers know that their project’s success and failure are separated by risk. A detailed risk plan must be created to mitigate project risks. This plan includes items such as resources, funding, timelines, and coordination. Project risks associated with the people side of change must also be considered. Risks must be analyzed and change management plans created, including a communication plan, plans to help our sponsors and managers, and a reinforcement plan.

Risk Analysis:
The people side of change can be seen as a risk to our project objectives. When evaluating the risk to our project we must look at the size and scope of the change as well as the specific characteristics of the organization related to change. How big is the change? Does it change one group or everyone? Is everyone affected the same way or is the change different for each individual group? Is the organization saturated with many changes all happening at the same time? Are resources even available to make this change happen? Does the organization have a history of failed changes often referred to as “flavor of the month” syndrome?

Communication Plans:
Justifying the what, why, and WIIFM is usually accomplished through the communications plan. The plan should be crafted to address the needs of all affected groups throughout all aspects of the project. Communication is constantly referred to as one of the things we can do better. This gap and its associated negative effect are magnified during events causing major change. When resistance to change forces us to create plans and communicate with our employees it reinforces the benefits of good communication. These lessons learned can be carried over and applied to how we communicate daily with our people.

Coaching plans for sponsors and managers:
One of the worst assumptions that change managers can make is to assume that sponsors and managers know exactly what is expected of them during a transformation. Coaching plans should be developed to assist these key roles in executing the activities necessary to be successful. We ask sponsors to lead from the front, build coalitions of people to guide the initiative and communicate key messages. We ask managers to work directly with the people who are changing and provide two-way communication, manage resistance, lead by example, connect the project to the people, and coach people through change, as well as make the change themselves.

Reinforcement Plans:
As we encounter resistance and take people out of their comfort zone, how do we keep them there? We must have a plan in place to reinforce those new behaviors or they will revert back to the old behaviors. From the Plan-Do-Check-Act model this is a “check” We must check that the new behaviors are in plans and coordinate this “check” function with incentives and rewards. These can range from a simple pat on the back to celebratory dinners, to bonuses, to promotions. Creating reinforcement plans for major change often forces organization to evaluate the effectiveness of their current reward and recognition programs to ensure that the correct behaviors are being reinforced.

Involve employees, listen, and gather feedback

While many leaders may have some great ideas, they may not always be the best solution. When we get different points of view we come up with a better solution. Getting employees involved early in the process fosters better solutions. The ideas become “ours” or “the teams”, not management’s. This generates ownership and ownership minimizes resistance. One of the greatest benefits to involving our employees in designing solutions is that it further enhances their skills and abilities in continuous improvement. This makes them more valuable employees.

We all need to listen more. When we attempt to jointly develop solutions, our employees will tell us what is working and what isn’t. Listening provides us with feedback on whether the implemented changes are generating the results and associated return we expected. Resistance generates communication content. Listening for symptoms of resistance will allow us to check if we are trying to implement a good idea or a bad idea.

Summary

Resistance to change is a normal human response. Employees will immediately seek to translate the change to a personal context, which can be greatly magnified by fear of the unknown. When organizations have to address the WIIFM question with the workforce it forces leaders to justify the reason for change. Addressing the reasons for change and involving the workforce in crafting solutions creates the best ideas and helps prevent bad ideas from being implemented.

So go ahead and prepare for your next change transformation. Anticipate the expected resistance it will bring. And when you see evidence of employee resistance actually appear, just smile. Because now you know that resistance to change is good thing. And it’s something that should not be feared. It should be embraced.

 

HOMEWORK

PLEASE BRING LAPTOP AND HIGHLIGHTER ON MONDAY AND TUESDAY.

CONGRATS FOR YOUR PRESENTATIONS. I LOVED THEM ALL!

ENJOY THE WEEKEND.

ORAL PRESENTATIONS TOMORROW

TOMORROW WE WILL HAVE THE ORAL PRESENTATION (THIS TIME THEY WON'T BE POWER POINT PRESENTATIONS)

TOPIC: HOW SOMETHING WORKS.

TIMING: 1 MINUTE PER STUDENT (PAIR WORK).

MAIN CONSIDERATIONS: CONTENT, FLUENCY, DISCOURSE MANAGEMENT, STRUCTURAL AND LEXICAL RANGE, COHERENCE AND COHESION, INTONATION AND PRONUNCIATION.

GET READY FOR QUESTIONS.

ENJOY IT!

THANKS FOR BEING HERE. I WISH YOU GOOD LUCK.

HW

PAGE 108.

BRING LAPTOP AND MATERIALS FOR FRIDAY'S PRESENTATION.

THANKS,.

HOMEWORK

I HAVE ALREADY SENT YOUR HOMEWORK TO YOUR EMAIL
ACCOUNT. YOU JUST HAVE TO READ AND ANSWER EXERCISE 3 ON A HEADED PAPER (WITH LOGO) AND BRING IT TO CLASS TOMORROW (WEDNESDAY).

ENJOY THE DAY. THANKS.

HW

PAGE 106: BUSINESS COMMUNICATION SKILLS AND PAGE 107.

QUIZZ TOMORROW.

HOMEWORK

PAGE 106 :   WORKING WITH WORDS (ONLY).

HAVE A LOVELY DAY.

THANKS FOR BEING HERE.

HW & REMINDER

STUDY Past and Past Participle Verb forms. QUIZZ ON PAST SIMPLE AND PRESENT PERFECT TENSES TOMORROW.

REMINDER:

GET YOUR BOOK. KEEP EVERY DOCUMENT I GIVE YOU BOOK.

Thanks.

HW

PAGE 104: BUSINESS COMMUNICATION SKILLS.

QUIZ TOMORROW: PRESENT SIMPLE AND PRESENT CONTINUOUS TENSES.

HAVE A GOOD DAY.

HW

PAGE 104 EXERCISES 1 TO 3 ("WORKING WITH WORDS").

THANKS A LOT!